Your knowledge, with a boundary
Add documentation and explicitly approve it for retrieval. The support assistant receives a small relevant context, not your entire repository.
Messages that do not disappear
Customers keep a private random session identifier. Replies and status survive reloads. Owners can respond manually, assign conversations, write internal notes, and escalate issues.
Honest answers during outages
Without a Groq key, the widget saves the message and says AI is unavailable. It never invents an answer, fix, test, or deployment.